Terms And Conditions Of Service


Please read the following carefully as the terms outlined in this document apply generally to all the tour and transfer products and packages sold by Help @ Hand Limited trading as Christchurch Taxi Tours & Transfers. Completing your booking is confirmation you agree to these Terms & Conditions.


•             Full payment at time of booking unless otherwise agreed.

•             New Zealand dollars only.

•             All prices are 15% NZ Goods and Services Tax INCLUSIVE unless otherwise stated.

TOUR PRICES - advertised tour prices are effective until 31 July 2021.

TRAVEL INSURANCE: A comprehensive Travel Insurance policy at the time you are making any payments to ANY provider is strongly recommended.

DISCOUNTS: T’s and C’s for any discounts are published on the appropriate page the discount is shown. Generally, Promotion Codes can only be applied to one order, per person, per trip.

ABOUT REFUNDS: Refunds will be reimbursed to the paying Credit Card. No refunds will be made once your tour or transfer has commenced. Nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilized. Payments unused are non-refundable unless cancelled by a third-party operator of the service.

As Booking Fee’s and Credit Card charges are paid to third parties (banks and payment gateways) these charges are non-refundable in all cases.


Please understand we are a small family business. Cancellation fee forfeiture covers costs involved in infrastructure development, consulting, quotes, correspondence etc, etc and our general involvement up to cancellation date.



  • Cancellations must be in writing – email chchtaxitours@gmail.com.

  • Activate your travel insurance to see if cancellation losses can be reimbursed.




  • Cancel anytime between booking and 76 hours BEFORE booking date – forfeit 50% of your tour price OR accept a 100% Future Travel Coupon for a new date of travel anytime within (18) eighteen months of issue.

  • Cancel inside 76 hours out from your booking date except: -

    • CRUISE TOURS: Cancelled due to bad weather and Captains decisions, forfeit 25%.

    •  OTHER GENERAL TOURS: WITHIN 76 hours of travel – no refund – no exceptions OR accept a 100% Future Travel Coupon for a new date of travel within (18) eighteen months of issue.

    • AIRPORT TRANSFERS WITHIN CHRISTCHURCH: Full refund if cancelled more than 24 hours out from booking - less $10 admin fee.

    • INTERCITY TRANSFERS: Cancel at any time before departure time – forfeit 25%.

  • Force Majeure (Acts of God other than provided above)

    • In this event you will be offered a 50% refund of your tour cost OR a coupon for later travel to the FULL value of your purchase. These coupons must be redeemed within eighteen (18) months of issue.



Weather interruptions (snow/storm) to itineraries/tour packages are beyond our control. We will do everything possible to rearrange services in such an event but cannot be held financially responsible for interruption under such circumstances. In the event your tour can not be rescheduled you will receive a 75% refund of your tour cost OR be offered a 100% Future Travel Coupon to be used within 18 months of issue.



If it is agreed by Christchurch Taxi Tours & Transfers that a deposit for your travel is to be paid.  Deposits are non-refundable for changes of mind or any other cancellations by you.


Final payment is required no later than 4 weeks prior to departure unless otherwise agreed.


CREDIT CARDS AND BOOKING FEES ETC – added to online bookings.

•             All prices quoted are 15% Goods and Services Tax (GST) INCLUSIVE.

•             Booking and administration fee 3.5%.

•             Credit Card surcharge 1.5%


PICTURES - copyright

Your guide will be taking pictures during your tour. These pictures will be sent to you as memories of your tour. Unless you advise otherwise, be advised Christchurch Taxi Tours & Transfers has unrestricted ownership of these pictures and by making this booking you have given Christchurch Taxi Tours & Transfers permission to use these pictures as they feel appropriate on any medium


Dated: 20-04-20

Christchurch Taxi Tours is a Full Professional Member of ProGuides NZ

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All prices are NZ GST inclusive - Booking and Credit Card fee's added at time of booking 

Copyright Christchurch Taxi Tours 2020 - 21